At Collixio, every miniature is packed with care — because we know it’s more than just a diecast model, it’s a collector’s piece.
While we strive to ensure every order reaches you in perfect condition, we understand that rare situations may require a return or refund.
Eligibility for Returns
We accept returns or replacements only in the following cases:
- You received a damaged or defective item
- You received a different product from what was ordered
To be eligible for a return:
- You must notify us within 24 hours of receiving the delivery.
- The product must be sealed, in its original packaging, and accompanied by unboxing videos as proof of damage or mismatch.
- Products returned without proper proof or in used condition will not be eligible for refund or replacement.
Items Not Eligible for Return
We do not accept returns for:
- Minor manufacturing imperfections, factory paint differences, or packaging dents that do not affect collectability.
- Products purchased during special combo offers, flash sales, or limited-time deals.
- Orders placed by mistake or due to a change of mind after dispatch.
Each Collixio model undergoes a quality check before shipping to ensure authenticity and condition.
Refund Process
Once your return request is approved:
- Refunds will be issued to your original payment method (via Razorpay) within 7–10 business days after we receive and inspect the returned item.
- For prepaid orders cancelled before dispatch, a refund will be processed automatically after deducting applicable Razorpay transaction fees and GST.
- If the product is no longer available for replacement, a refund after deducting applicable Razorpay transaction fees and GST will be issued instead.
Damaged or Wrong Item Procedure
If your order arrives damaged or incorrect:
- Record a short unboxing video before opening the product completely.
- Email us at wearecollixio@gmail.com with your Order ID and attach the video or photos.
- Our team will verify and guide you through the return or replacement process.
Late or Missing Refunds
If you haven’t received your refund within the mentioned timeframe:
- First, check your bank account or UPI app.
- Then contact your bank or payment provider; sometimes processing takes time.
- If you’ve done all this and still haven’t received it, please email us at wearecollixio@gmail.com and we’ll assist you promptly.
Shipping for Returns
If a return is approved, you will receive the return shipping address via email.
Please ensure the product is securely packed to avoid damage during transit.
Contact Us
For all return, refund, or product-related queries, reach out to us at:
📧 wearecollixio@gmail.com
🌐 www.collixio.com
🕒 Customer Support: Monday – Saturday, 10 AM – 7 PM
Collector’s Note
Each Collixio package is carefully inspected before dispatch, but in the rare case of any issue, we promise a fair and transparent resolution.
Your satisfaction and your collection — matter to us.